All Silipint products carry a lifetime satisfaction guarantee. If you feel your product is unsatisfactory in any way, we’ll replace it or give you credit up to the invoice cost of the item. Learn more here. We do apologize that for any ‘custom’ print that you received in a store or at a promotional event, or any item that has since been discontinued, cannot be replicated or reproduced for a warranty claim. We are happy to offer a product of equal size or value off of our current website offerings.